Privacy Policy

Last Updated: April 2026

Welcome to the Lush Australia privacy policy.

Lush respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Lush collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, or take part in a competition or event.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data.

Controller

Lush Australasia Retail Pty Limited (trading as Lush Australia, ABN: 24 077 737 663) is the controller and responsible for your personal data (collectively referred to as "Lush", "we", "us" or "our" in this privacy notice).

Contact details

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Privacy Officer using the details set out below.

• Email address: [email protected]
• Postal address: 74-76 Biloela Street, Villawood NSW 2163

You have the right to make a complaint at any time to the Office of the Australian Information Commissioner (OAIC), the Australian supervisory authority for data protection issues (www.oaic.gov.au). We would, however, appreciate the chance to deal with your concerns before you approach the OAIC so please contact us in the first instance.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, title, and date of birth.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment card details (processed securely via our PCI-compliant payment gateways; we do not store full card details).
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform.
• Profile Data includes your purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties such as analytics providers (e.g., Google) or technical, payment and delivery services.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in accordance with the Australian Privacy Principles (APPs) in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your order).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have not opted out of receiving that marketing.

5. Disclosures of your personal data

We sometimes share your personal data with trusted third parties, for example:

• Other organisations within the Lush Group.
• Service providers acting as processors who provide IT and system administration services (e.g., our cloud hosting and customer support platforms).
• Professional advisers including lawyers, bankers, auditors and insurers.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International transfers

Lush is a global brand. We share your personal data within the Lush Group and with external third parties (such as SaaS providers for our website and customer care systems), which may involve transferring your data outside of Australia (e.g., to New Zealand, the UK, or the USA).

Under APP 8 of the Privacy Act 1988, whenever we transfer your personal data out of Australia, we ensure a similar degree of protection is afforded to it by ensuring that the recipient is subject to privacy laws that provide comparable safeguards to those in Australia, or by entering into binding agreements that mandate these safeguards.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Notifiable Data Breaches

We have put in place procedures to deal with any suspected personal data breach. In accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, we will notify you and the Office of the Australian Information Commissioner (OAIC) of a breach where we are legally required to do so (i.e., where an eligible data breach has caused or is likely to cause Serious Harm).

8. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your legal rights

Under the Privacy Act 1988, you have the right to:

• Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

If you wish to exercise any of the rights set out above, please contact us. We will respond to all legitimate requests within 30 days, as required by Australian law.